Field Support Representative Diagnostics, Des Moines, IA

Idexx•Des Moines, IA

1d•Hybrid

About The Position

As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success. This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise. In this role, you will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office. You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue). You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan. You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner. You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth.

Requirements

3+ years of experience working in a veterinary practice or similar work experience
Familiarity with IDEXX products
Valid driver’s license and acceptable driving record required
Residency in the Des Moines, IA area and willingness to travel within this territory and occasionally outside of this territory as needed
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

Nice To Haves

computer networking experience is a plus

Responsibilities

Install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
Utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
Manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth
Build relationships, solve problems, and support customer success
Visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices