Field Support Project Manager

AeroSpec Inc • Chandler, AZ

1d • Onsite

About The Position

AeroSpec, Inc. is seeking a technical leader for their Field Support Project Manager role in Phoenix, AZ. This position is for individuals who thrive in customer-facing environments and take ownership of complex field operations. The role involves leading teams through high-pressure technical challenges while balancing customer expectations, schedules, budgets, and long-term business relationships. Field Support Project Managers at AeroSpec are responsible for customer success after systems leave the factory, blending technical project management, field operations leadership, customer engagement, and automation system expertise. This is a highly visible leadership position supporting advanced manufacturing customers nationwide. The role offers an opportunity to lead critical customer programs by solving real-world automation problems, leading technical teams, and driving execution in fast-moving environments.

As a Field Support Project Manager, you will lead the execution and coordination of post-build customer support activities for custom automation systems and manufacturing equipment. You will oversee field support engineers, customer installations, startup activities, troubleshooting efforts, FAT/SAT execution, and long-term customer operational success. This role acts as the bridge between AeroSpec’s engineering teams, manufacturing operations, and customer production environments. You will assume ownership of field execution activities after internal machine integration and guide projects through deployment, installation, startup, production stabilization, customer support, and closeout. The ideal candidate possesses strong project management capabilities, technical automation knowledge, leadership under pressure, customer-facing professionalism, operational decision-making skills, and discipline in risk management and scheduling.

Requirements

• Bachelor’s degree in engineering, Project Management, or related technical field
• 5+ years’ experience in automation, manufacturing, field service, or technical project leadership
• Experience leading customer-facing technical teams
• Strong understanding of industrial automation systems and manufacturing environments
• Ability to interpret mechanical drawings, electrical schematics, and technical documentation
• Excellent organizational, communication, and leadership skills
• Proven ability to manage multiple priorities and technical escalations simultaneously
• Willingness to travel as needed to support customer operations

Nice To Haves

• Experience with custom machinery, robotics, or capital equipment deployment
• Prior field service management or customer operations leadership experience
• Experience with Allen Bradley PLCs, Fanuc robotics, or industrial automation troubleshooting
• Agile, Scrum, or hybrid project management experience
• PMP or Scrum certification
• Familiarity with FAT/SAT execution and commissioning processes
• Experience managing service budgets, billability, and resource planning
• Knowledge of ERP, DevOps, or service ticketing systems

Responsibilities

• Own execution of customer deployment activities from post-build integration through SAT completion and production handoff
• Lead installation planning, startup coordination, customer training, and field execution activities
• Manage field service schedules, resource allocation, travel coordination, and customer readiness
• Ensure projects meet customer expectations for schedule, quality, uptime, and responsiveness
• Monitor project budgets, labor utilization, service costs, and change requests
• Coordinate emergency support responses and escalation management
• Drive closure of customer issues through structured troubleshooting and accountability
• Lead and mentor Field Support Engineers and cross-functional support personnel
• Coordinate activities between controls engineering, mechanical engineering, manufacturing, and field teams
• Prioritize customer issues and assign technical resources effectively
• Support daily standups, deployment reviews, and customer readiness meetings
• Facilitate communication between field teams and factory engineering during troubleshooting efforts
• Ensure accurate documentation of field issues, corrective actions, and lessons learned
• Develop department processes, standards, and continuous improvement initiatives
• Serve as primary escalation point for customer support and field operations
• Build long-term customer relationships through professionalism, responsiveness, and technical leadership
• Conduct regular customer status meetings and communicate project risks proactively
• Align customer expectations with AeroSpec execution capabilities
• Identify opportunities for future business, upgrades, and service growth
• Support proposal development and customer presentations for field service and support programs
• Oversee FAT, SAT, ATP, commissioning, and production startup activities
• Support troubleshooting of automation systems including: PLC systems, Robotics, Motion control, Vision systems, Electrical and mechanical integration
• Assist teams in diagnosing complex equipment and production issues
• Collaborate with engineering to implement corrective actions and system improvements
• Support Agile-style execution and bug tracking workflows during deployment and stabilization phases
• Ensure compliance with AeroSpec safety and quality standards in all field activities

Benefits

• Excellent growth and leadership advancement opportunities
• Competitive salary based on experience
• Medical, dental, vision, and voluntary benefits
• 401(k) with company match
• Technical and leadership training opportunities
• Opportunity to work with advanced automation technologies and industry-leading customers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior