Field Support Engineer

Solarus Technologies Inc • New York, NY

5d • $60,000 - $70,000 • Onsite

About The Position

We’re seeking an experienced IT professional to join our growing team. This is a client-facing role for someone who thrives in a dynamic MSP environment and is looking to make a real impact. This role will require regular travel throughout the Westchester County area visiting client sites.

Requirements

• Proven experience designing, implementing, and supporting IT systems in an MSP environment
• Strong understanding of systems planning, deployment, and software management best practices
• Familiarity with cloud platforms, remote monitoring tools, and ticketing systems
• Excellent communication skills – both technical and user-friendly
• Strong project management and organizational skills
• Self-motivated with excellent analytical and problem-solving abilities
• Ability to work under pressure, prioritize tasks, and adapt to client needs
• Strong client service orientation and the ability to build trust with end users
• Collaborative team player who thrives in a fast-paced environment

Responsibilities

• Assess and improve the performance and efficiency of client systems
• Design and conduct server/security audits, system backups, and recovery plans
• Integrate various servers (email, database, print, etc.) into client infrastructures
• Create and maintain up-to-date system documentation and service records
• Ensure in-house systems and client systems are compatible and optimized
• Conduct thorough system testing and facilitate end-user reviews
• Monitor performance and provide regular reporting and analytics
• Train end users on new and modified systems
• Research new technologies and make recommendations based on ROI and business needs
• Perform on-site client visits to install, maintain, and support IT systems and networks
• Review and approve work completed by Help Desk Analysts
• Serve as an escalation point for complex issues

Benefits

• Growth & Development: We invest in your learning, certifications, and career goals.
• Make an Impact: Build strong relationships and deliver high-quality IT support that makes a difference.
• Team Culture: Your ideas matter—every voice is heard and valued.
• Work-Life Balance: We respect your time inside and outside of work.
• Stability & Success: Join a growing company with a strong foundation and a bright future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed