Field Support Engineer - TS/SCI
About The Position
The Field Support Engineer role focuses on providing expert, second-tier technical support and analysis to field engineers and technicians. This position involves offering technical advice and guidance on the installation, adaptation, configuration, and enhancement of designated systems and services. The engineer will be responsible for testing, training, and providing field support to customers regarding these systems. A key aspect of the role is resolving technical problems, troubleshooting products, and modifying them to meet customer requirements. Maintaining network stability through advanced troubleshooting, timely incident resolution, and proactive maintenance is crucial for optimal Mean Time to Repair. The role also includes providing customer training and collaborating with developers and engineers to minimize recurring incidents. The work primarily involves installation, operation, configuration, customization, and usage of designated systems and services, with frequent travel to customer sites.
Requirements
- Possess knowledge of designated systems.
- Active TS/SCI clearance
Responsibilities
- Provides expert and second-tier technical support and analysis to field engineers and technicians.
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
- Provides training to customers.
- Partners with developers and engineers to reduce reoccurring incidents.
- Assists with installation, operation, configuration, customization and usage of designated systems and services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
