Field Support Engineer - Screening Business Line

C0001225248P•Brookfield, WI

1d•Hybrid

About The Position

We are seeking a Field Support Engineer – Screening Business Line to join our Screening Technical Support team. You will be responsible for providing advanced hands-on technical support to dealers and customers, including troubleshooting, equipment performance optimization, and inspection activities. This involves working directly on-site with screening equipment and feeders while coordinating with internal teams to resolve technical issues and improve product performance. Your role plays a crucial part in ensuring equipment reliability and customer satisfaction, which will positively impact operational efficiency and long-term customer relationships. In this position, you will report to the Business Director, Aggregates Screening Aftermarket. This position is mainly located in the United States (flexible/home-based), and we are happy to offer flexible working arrangements, including hybrid options; however, it involves up to 50–60% travel to customer sites. Candidates must be authorized to work in the United States.

Requirements

Strong technical expertise in screening equipment and feeders
Hands-on experience in aggregates and/or mining applications
Excellent communication skills with the ability to work directly with customers and dealers
Highly organized with strong reporting and documentation discipline
Able to work independently in the field while collaborating effectively with cross-functional teams
Practical, solution-oriented mindset with strong attention to detail
Willingness and ability to travel 50–60%
Must be authorized to work in the United States

Nice To Haves

Experience using SAP, Salesforce, or similar ERP/CRM systems
Previous involvement in new equipment development or field testing activities

Responsibilities

Provide advanced field technical support for screening equipment and feeders
Troubleshoot equipment performance and support application-related inquiries from dealers and customers
Conduct machine inspections and document findings through structured technical reports
Support spare parts identification, recommendations, and coordination with internal teams
Collaborate with Engineering, Product Support, Supply Chain, and Sales to resolve field issues
Participate in new machine development, testing, and validation at customer sites
Utilize SAP and Salesforce for reporting, tracking field activities, and customer support
Deliver professional, customer-facing support while ensuring high standards of safety and quality