Field Support Associate (Part Time)
About The Position
This position will be assisting both operations and finance on the office coffee side of the business. The role involves setting up new customer accounts in the billing system, assisting customers with invoice or delivery questions, and working with operations to resolve issues. A key responsibility is ensuring credit cards on file are charged regularly to support the finance collections team, and reviewing and sending out invoices daily via email or physical copies. The associate will also maintain system updates for equipment affecting rental billing, assist operations with fresh food orders for office coffee clients, and manually key orders when necessary. Additionally, the role includes completing price book increases (1-2 times per year) and assisting with other ad hoc duties. The ideal candidate must be able to multitask, meet deadlines, take initiative, problem-solve, and communicate effectively with clients via phone and email.
Requirements
- Prior finance and accounting experience is required.
- Must be able to multi-task, meet deadlines, take initiative, problem solve, and be able to communicate with clients both on the phone and through email.
Responsibilities
- Setting up new customer accounts in our billing system.
- Assisting customers with questions about their invoices or deliveries and working with operations on how to address the issues.
- Making sure credit cards on file get charged on a regular basis, which helps the finance collections team.
- Making sure that invoices are reviewed daily and sent out on a regular basis either by email or physical copies, which helps the finance collections team.
- Keeping system up to date when it comes to equipment which affects rental billing.
- Assist operations in placing fresh food orders for office coffee clients.
- Manually key orders when necessary.
- Complete price book increases that happen 1-2x a year.
- Assist in other ad hoc duties that arise.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
