Field Support Analyst II

Elevance Health • Indianapolis, IN

6d • Hybrid

About The Position

The Field Support Analyst II is responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Requirements

• AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background.
• Foreign national applicants meet the residency requirement of living in the United States at least three of the past five years.

Nice To Haves

• Microsoft A+, MCP and Network+ certifications strongly preferred.

Responsibilities

• Installs a wide variety of computer hardware equipment.
• Identifies when software licensing needs to be obtained and installs software of moderate complexity.
• Recommends standard software that will meet customer needs and assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries.
• Provides remote-hands work for other IT groups or outsourcers.
• Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.
• Participates in single and large scale moves.
• Performs Tech Refresh installations and end user acceptance testing.
• Participates in other lights-on projects where technical resources are needed.
• May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree