All Programs - Field Supervisor

Franklin Energy•Charlotte, NC

2d•Onsite

About The Position

The Field Supervisor is primarily responsible for supervising field personnel who install energy efficient equipment and products. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Requirements

High school diploma or equivalent
Minimum of three years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, residential, commercial, and/or industrial lighting, or conservation and energy management.
Mechanical and technical aptitude
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
Ability to identify and resolve project application issues with customers and trade allies
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
Ability to communicate effectively, both verbally and in writing with customers, clients and employees
Ability to analyze and interpret data and solve practical problems
Knowledge of mathematical concepts such as fractions, percentages and ratios
Committed to diversity and inclusion
Reliable transportation
Valid driver’s license

Nice To Haves

Advanced degree
Supervisory experience
Experience in installing technologies
Weatherization knowledge
Knowledge of construction tools
Experience in customer service, sales, and field work

Responsibilities

Creation and management of onboarding training for new hires
Supervise the scheduling coordinator; responsible for all scheduling operations to include air sealing, direct install, and site assessment appointments
Control product and inventory management to ensure staff has all tools and energy efficiency product to complete installation efficiently
Conduct announced and unannounced inspections of field personnel to monitor their performance on a weekly/monthly basis in order to maintain quality and customer service
Support team members conducting field operations with troubleshooting, customer issues, and logistics
Provided technical assistance to crews
Approve installation summary sheets and verify that all work is complete and documented
Approve all timesheets, expense reports, and time off requests for assigned team members
Assist with performance review writing and presentation to direct reports
Assist with conducting disciplinary action as needed
Collaborate with other Field Supervisors and Field Managers to share best practices and continually improve operations
Perform and teach combustion safety testing, air sealing work, and direct installation.
Conduct site assessments, direct installations, and air sealing appointments as needed.
Conduct inventory counts and submit inventory reports as requested by management.
Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.