Field Supervisor

Central Atlanta Progress•Atlanta, GA

2d•Onsite

About The Position

The Atlanta Downtown Improvement District, Inc. (ADID) is a not-for-profit, 501(c)(3) corporation formed in 1995 by Central Atlanta Progress to deliver state-legislated, city-approved Community Improvement District services to Downtown Atlanta. ADID’s mission is to keep the 220 blocks and 1.7 square miles of Downtown Atlanta clean, safe, hospitable, and vibrant. ADID’s field operations programs are focused on public safety, public space cleaning and maintenance, and supportive services outreach to unsheltered residents. ADID also funds major programs in transportation, capital improvements, placemaking, and marketing. The Public Safety Ambassador - Shift Supervisor plays a crucial role in ensuring the safety, hospitality, and overall well-being of the Atlanta Downtown district. This position provides day-to-day leadership and management of a team of Public Safety Ambassadors during assigned shifts, aligning with ADID’s goals of creating a welcoming, vibrant, and safe environment – for everyone. The Shift Supervisor is responsible for team development, operational oversight, and fostering effective communication and collaboration with stakeholders, ensuring the smooth and welcoming operation of downtown Atlanta.

Requirements

High school diploma or equivalent required
Minimum of 2 years of experience in a supervisory role, preferably in public safety, security, hospitality, or customer service.
Strong leadership, communication, and interpersonal skills, with a proven ability to mentor and manage teams.
Excellent conflict resolution skills and the ability to work independently and within a team.
Strong organizational and time management skills.
Proficiency with Microsoft Office Suite and other basic computer skills.
Valid driver’s license with a clean driving record.
Physical ability to patrol on foot, bike, or trikke for extended periods.
Availability to work flexible hours, including nights, weekends, and holidays.
Successful completion of a criminal background check and testing for the use of illegal controlled substances is required.
Successful completion of the ADID Ambassador Training Program, which includes: Crisis Intervention Training, AED, and CPR certifications, Incident De- Escalation, Defensive Driving Certification.

Nice To Haves

Some college education preferred

Responsibilities

Supervise, mentor, and guide a team of Public Safety Ambassadors, focusing on hospitality and public safety.
Provide continuous feedback, support, and performance evaluations for team members to ensure optimal service.
Manage team schedules and coordinate shift assignments to maintain proper staffing levels.
Conduct ongoing training and development programs to equip Ambassadors with necessary skills and knowledge.
Address performance issues promptly and implement training programs for improvement.
Play a pivotal role in both initial and ongoing training of team members.
Enforce ADID’s policies, procedures, and safety protocols to ensure team compliance.
Conduct regular patrols to identify and resolve safety concerns, maintenance issues, or potential disruptions.
Respond to incidents and emergencies within the district, offering leadership and support to team members.
Maintain accurate incident reports and other relevant documentation.
Ensure the proper use, care, and maintenance of equipment and vehicles.
Foster strong working relationships with ADID stakeholders, including business owners, property managers, residents, and law enforcement.
Act as a liaison between ADID and the public, offering assistance and information as needed.
Participate in community outreach initiatives and represent ADID at pre-event meetings with stakeholders.
Communicate with the appropriate leadership regarding operational updates, employee concerns, and other key issues.
Attend pre- and post-event meetings with public safety, hospitality, and event venue partners.
Assist in organizing and addressing small encampment closures in a respectful and empathetic manner.