Field Supervisor- Hartford County

Securitas Security Services•East Hartford, CT

9d•$23 - $25•Onsite

About The Position

This role is key to supporting our officers, our clients, and our local operations. The Field Service Supervisor's primary responsibilities include conducting site visits, managing scheduling and coverage, responding to incidents, providing training and coaching, completing necessary reporting, improving officer support, protecting client relationships, supporting cost control, communicating effectively, and handling employee needs.

Requirements

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Minimum 2 years of experience in retail preferred.
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
Knowledge of security operations with an emphasis on patrol, inspection and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Conducting site visits (must have your own transportation) and interacting with clients
Managing scheduling and coverage to ensure adequate staffing at all sites
Responding to incidents and conducting investigations as needed
Providing training, coaching, and performance management for department staff
Completing necessary reporting, audits, and compliance-related tasks
Improving Officer/SSAM support and helping to reduce turnover
Protecting client relationships and supporting client satisfaction and revenue
Supporting better cost control by reducing overtime and reactive work
Communicating effectively with clients, Officers, and management
Handling employee needs such as uniforms, equipment, and related items
Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
Assists in the submission of payroll and personnel information to the company as designated.
Ensures adequate coverage of all posts and positions.
Prepares, files, and submits various reports as required.
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
Carries out supervisory duties that can include interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
May perform the duties of a Security Officer in accord with post orders and company policy.