Field Supervisor, Telecom

TAK Broadband•Denver, CO

1d•Onsite

About The Position

TAK Broadband is seeking a Field Supervisor to join their team in Denver, CO. This role involves overseeing subcontractors responsible for installing wifi equipment in vacant apartment units and single-family homes in Denver and Colorado Springs. The Field Supervisor will manage resource allocation, daily operations, ensure timely completion of tasks, and uphold organizational quality standards. The position requires spending over 80% of time in the field, acting as the market expert and primary point of contact.

Requirements

3+ years of cable/broadband telecommunications installation experience required (call center or network administration/IT experience does not qualify)
Ability to travel daily, open to a variety of schedules and accessible as the point of escalation
Excellent customer service, time management, problem-solving and troubleshooting skills
Ability to build and maintain positive relationships with internal and external customers
Ability to give feedback; positive and negative when needed
Strong desire to grow and develop team members
Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
Ability to safely navigate various terrains, managing equipment and tools
A body weight of no more than 275 pounds to perform ladder work safely.
Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Nice To Haves

Prior leadership experience a plus

Responsibilities

Oversee the daily operation of assigned market
Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards
Be the market “expert” and “go to” resource spending 80%+ time in the field
Participate in the onboarding of new contractor crews
Review 10%+ market completed work monthly and provide feedback
Support the warehouse teams with tracking and collecting of all required client equipment from assigned market
Ensure that resources (i.e. company, and client equipment, meters, PDA’s, etc.) are secured and maintained in proper working order
Keep safety as your #1 priority; ensuring contracted crews adhere to safety standards, and all federal, state and local laws
Exceed client and company performance metrics for assigned market
Work in a variety of environments; indoors, outdoors, tight spaces and elevated
Strive to provide the best customer experience every day