Field Supervisor

Saskatchewan Crop Insurance Corporation (SCIC)•Saskatoon, SK

7d•Onsite

About The Position

The Field Supervisor position reports to the Manager, Customer Service Office and is responsible for providing direction and guidance to the adjusting team. This role involves training and leadership for adjusting staff on SCIC programs, initiatives, and customer service techniques, as well as daily coaching and monitoring of their work. The supervisor ensures accuracy of inspections and documentation, performs various claims/inspections, and handles dissatisfied customers or problem situations in the field. The role also includes conducting field training, assisting with recruitment and selection, and conducting performance evaluations for adjusting staff. The supervisor will stay updated on corporate and agricultural changes and participate in the annual sale of the Crop Insurance program. Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility, welcoming applications from all individuals and encouraging self-identification. SCIC affirms its Commitment to Reconciliation and aims to build an inclusive culture that supports diverse voices.

Requirements

A two-year post-secondary diploma in Agriculture or Business Administration, supplemented with three years related experience in the agriculture industry OR a one year post-secondary certificate specializing in Agriculture with five years related experience in the agriculture industry.
Working knowledge of emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.
Proven leadership experience, demonstrated through effective performance management, supervising, leading and/or coaching.
Analytical skills with ability to assess claims objectively and exercise sound judgement to resolve issues that arise through policy/procedure application or interpretation.
Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.
Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
Required to travel throughout the province and work weekends when necessary.
Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
Candidates selected for this position must provide proof of their educational qualifications.
Education credentials will be verified through an external background check provider.
A criminal record check is required.

Responsibilities

Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
Provide daily coaching and monitor work assigned to adjusting staff, including review and approval of time and expenses.
Ensure accuracy and completeness of inspections and corresponding documentation.
Perform all types of claims/inspections.
Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
Conduct field training and ensure staff is aware of policy and procedure changes.
Assist the Manager with the recruitment and selection of adjusting staff.
With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
Attend meetings and training sessions to keep updated on corporate and agricultural changes.
Participate as a member of the sales team for the annual sale of the Crop Insurance program.