Field Supervisor/Service Manager

Guild Garage Group•Vacaville, CA

36d•Onsite

About The Position

All 4 Seasons is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians. This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience. If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you.

Requirements

5+ years of experience in the service industry
3+ years of leadership experience
Experience managing and coaching field technicians
Strong understanding of service performance metrics (KPIs)
Proven ability to improve team performance and profitability
Experience handling customer escalations
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Nice To Haves

ServiceTitan experience is a plus
A strong leader who leads by example
Results-driven and accountable
An effective coach who enjoys developing others
Organized and process-oriented
Comfortable making decisions using data and KPIs
A clear communicator who builds trust with employees and customers

Responsibilities

Lead & Develop the Team: Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings. Set clear expectations and hold the team accountable to company standards. Lead daily huddles and team meetings. Foster a positive, high-performance culture.
Drive Department Performance: Monitor key performance metrics, including: Revenue per technician, Average ticket, Close rate, Membership sales, Customer satisfaction, Callback and warranty rates, Technician efficiency. Develop action plans to improve results and department profitability.
Oversee Daily Operations: Manage technician schedules and workflow. Ensure jobs are completed accurately and efficiently. Support dispatch and customer service teams. Maintain consistent service quality and operational standards.
Recruit & Develop Talent: Interview and help hire top technicians. Lead onboarding and training for new employees. Conduct 30, 60, and 90-day check-ins. Build a strong pipeline of future talent.
Deliver an Exceptional Customer Experience: Resolve customer escalations professionally. Coach technicians on communication and service excellence. Help turn challenging situations into positive customer experiences.