We Elevate... Quality of urban lifeField Supervisor - Existing Installations

Schindler Group•Vancouver, BC

7d•Onsite

About The Position

We are currently recruiting for a Field Supervisor - Existing Installations (Service Leader) to join our Team in Victoria, BC. They will be the primary point of contact for customers within the business unit and is responsible for an area of Field Operations within the Vancouver Island Region. The Field Supervisor - Existing Installations is responsible for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management. This is a full time and permanent role.

Requirements

Post Secondary – preferably in Business or Engineering
3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

Responsibilities

Build and maintain favorable client relationships
Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings
Assemble and present information for service and fixed priced repair offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing
Develop sales proposals and prepare estimates for the sale of company products and services
Assure full utilization of systems and follow best demonstrated practices (BDP)
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Accounts receivable management for assigned accounts
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
Manage/support all service work in area of responsibility within framework of financial budget
Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
Provide technical support to Sales and Field employees
Ensure ISO compliance