Field Staff Supervisor - Home Care

Associated Home Care•East Longmeadow, MA

4d•$26 - $30•Hybrid

About The Position

The Field Support Team Lead is a liaison between care center leadership and field employees. The role requires a high degree of collaboration with other care center team members including the hiring and onboarding coordinators, the scheduling team, field nurses and care center leadership to maintain relationships with and resolve problems for the field staff. The position will also assist care center leadership SRM/DOO in ongoing initiatives and projects. Responsible for improving field staff engagement and retention through regular events, activities, and building strong relationships with field staff. Supports scheduling team and home care aides with service delivery to clients, families and caregivers. Functions as a coach to home care aides. Explains and reinforces job role, policy and standards of practices. Performs on-site home visit orientations, supervision visits, skills checks and annual reviews for home care aides in compliance with federal, state, and applicable accrediting body and company policies. Participates in investigations related to services complaints, dissatisfactions or incidents under direction of SRM and DOO. Supports SRM team in other areas including scheduling when necessary. Communicates concerns in employee performance to supervisor. Communicates changes in patients’ health or function to appropriate nursing staff and SRM/ DOO. Demonstrates flexible and efficient time management, and helps team meet care center productivity standards. Performs other duties as assigned.

Requirements

High school diploma or equivalent.
Successful completion of the Home Health Aide training or its equivalent or a current, unencumbered CNA license with successful completion of the Home Health Aide crossover training or its equivalent.
Three plus years of experience in health care or related field with a current Nurse Aide license, or Home Health Aide Certificate., Supportive Home Care Aide or LMHC
Experience with consumers care plans.
Licensed driver in the appropriate state with available and independent transportation and current insurance coverage.
Experience in home care services and caregiving
Displays initiative in solving day to day issues in collaboration with the SRM and DOO
Demonstrated computer skills. Capable of working with data base and Microsoft office products.
Strong problem solving skills and communications skills (both written and oral).
Demonstrated ability to work independently with minimal direction
May require evening and weekend working hours.

Nice To Haves

Experience in healthcare industry a plus

Responsibilities

Improving field staff engagement and retention through regular events, activities, and building strong relationships with field staff.
Supporting scheduling team and home care aides with service delivery to clients, families and caregivers.
Functioning as a coach to home care aides, explaining and reinforcing job role, policy and standards of practices.
Performing on-site home visit orientations, supervision visits, skills checks and annual reviews for home care aides in compliance with federal, state, and applicable accrediting body and company policies.
Participating in investigations related to services complaints, dissatisfactions or incidents under direction of SRM and DOO.
Supporting SRM team in other areas including scheduling when necessary.
Communicating concerns in employee performance to supervisor.
Communicating changes in patients’ health or function to appropriate nursing staff and SRM/ DOO.
Demonstrating flexible and efficient time management, and helping team meet care center productivity standards.
Performing other duties as assigned.