Field Software Engineer

ASM•Chandler, AZ

About The Position

As a Field Software Engineer I, you help bring ASM's semiconductor equipment to life by supporting the software that drives robotics, valve systems, temperature controllers, and other advanced hardware. You will work closely with global engineering experts and customer teams to troubleshoot issues, refine specifications, and ensure our tools deliver reliable performance in real-world manufacturing environments. Your work connects our most advanced technologies with the customers who depend on them, enabling the next generation of semiconductor innovation.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, or a related discipline, plus 3 years of experience.
Strong analytical and problem-solving skills.
Software development experience in C++, C#, or Python.
Ability to read code and work effectively in a debugger or IDE.

Nice To Haves

Machine control software, including semiconductor equipment.
Windows and real-time operating systems.
Multi-threaded or real-time applications.
Graphical user interfaces.
Device drivers or interrupt-driven software.
Data communications, networking, or EtherCAT.
Dynamic scheduling algorithms with deadlock avoidance.
Programming tools such as debuggers, text editors, application builders, and configuration management tools.
Ability to read and translate software functionality into new implementations.
Ability to understand specifications, design documents, communication interfaces, and API descriptions.

Responsibilities

Support Software Design Engineers in developing, testing, deploying, maintaining, and improving software for ASM semiconductor equipment.
Triage mechanical, electrical, and software issues across complex tool environments.
Lead customer escalation calls with field support engineers and customers.
Collaborate with QA and Support teams to incorporate replicated bugs into regression testing.
Work with customers to define feature specifications and contribute to bug fixes or small feature enhancements.
Author, review, and update system specifications, software designs, test plans, and related documentation.
Investigate internal and external inquiries, perform analyses, and propose solutions or alternatives.
Participate in system design discussions and cross-functional engineering reviews.
Represent customer needs and priorities to internal engineering teams.
Support customer software upgrades and validate customer-specific use cases before deployment.