Field Services Technician - Mt. Vernon, OH

Mercury Management LLC•Mount Vernon, OH

2d•Onsite

About The Position

The Field Services Team of Mercury Broadband is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customers’ needs. Field Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Field Team Supervisor.

Requirements

Follow cabling procedures for wiring homes and businesses
Comfortable working on ladders, roofs, elevated locations, and other residential or commercial structures
Basic mechanical skills
Knowledge of and ability to operate basic hand and power tools
Basic computer skills and proficiency with computers
Basic computer networking skills and knowledge
Use of PC based applications to program and diagnose various communications equipment
Clean driving record and valid driver’s license
Self-Motivated
Customer service oriented and professional in appearance
Ability to communicate effectively, both orally and in writing

Nice To Haves

Company Provided Training: Safety training, OSHA Certifications, Installation and equipment training, Ethernet wiring, Networking Training and Concepts, VoIP training, Fiber optic training

Responsibilities

Installation of wireless broadband and/or fiber-optic service at customer premises
Interact with subscribers and represent the company in a professional manner
Properly configure and connect customer's home equipment to the Mercury Network
Troubleshoot customer broadband and/or fiber equipment
Assist sales team with localized marketing efforts
Other duties as assigned