Field Services Technician

Computer Task Group, Inc • Clarksville, TN

2d • Onsite

About The Position

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
This is a contract role through October, working standard Monday–Friday daytime hours. There may be occasional off-hours support required based on project needs, including one weekend in October to support go-live preparation.
Location: Onsite, Clarksville, TN

Requirements

• Basic knowledge of desktop/laptop hardware, software, and operating systems.
• Familiarity with PC imaging and operational programs.
• Experience working within SLA frameworks and escalation protocols.
• Strong interpersonal and organizational skills.
• Basic understanding of workstation backups and restores.
• Solid communication skills across all organizational levels.
• Familiarity with Microsoft 365 troubleshooting.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• A+ Certification or equivalent technical certification.

Responsibilities

• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.
• Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and escalate unresolved issues per client procedures.
• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

Benefits

• Vaccination Requirements: Varicella (2 doses or positive titer), Measles, Mumps, Rubella, Hepatitis B or declination form, Tdap w/in 10 yrs, Seasonal Flu Vaccine, and Negative TB test

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed