Field Services Technician

Computer Task Group, Inc•Franklin, TN

6d•Onsite

About The Position

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Franklin, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

Requirements

Basic knowledge of desktop/laptop hardware, software, and operating systems.
Familiarity with PC imaging and operational programs.
Experience working within SLA frameworks and escalation protocols.
Strong interpersonal and organizational skills.
Basic understanding of workstation backups and restores.
Solid communication skills across all organizational levels.
Familiarity with Microsoft 365 troubleshooting.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

A+ Certification or equivalent technical certification.
1–2 years of experience in desktop support or equivalent technical training.
Eager to learn and grow in a fast-paced IT support environment.
Comfortable working independently and collaboratively.
Reliable, detail-oriented, and customer-service focused.

Responsibilities

Image desktops and laptops with Office 365 and other required software.
Troubleshoot and resolve imaging issues.
Install and configure end-user software and tools.
Validate system builds to ensure readiness for deployment.
Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
Map and troubleshoot printers, network drives, and connectivity issues.
Confirm resolution with end users and escalate unresolved issues per client procedures.
Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
Maintain clear and professional communication with customers.
Perform basic hardware maintenance and component replacement.
Track and manage inventory of IT equipment.