Field Services Technician - Robotics startup

Glacier•Midwest or East Coast, Midwest or East Coast

1d•$60,000 - $85,000•Hybrid

About The Position

Glacier is a Series A startup based in San Francisco focused on solving the problem of recyclables ending up in landfills. They build custom sorting robots and AI-powered business analytics to improve recycling processes. Our technology has been recognized for its innovation. As we scale our fleet across the US, we are seeking a Field Service Technician to be based on the East Coast or Midwest. This role is crucial for ensuring our robots operate reliably in the field. You will be the hands-on expert responsible for troubleshooting, repairing, maintaining, and improving deployed systems. You will also partner closely with the engineering team to maximize robot uptime and customer success. After an initial onboarding and training period at our San Francisco headquarters, you will be based in your home region and cover customer sites across the East Coast and Midwest, primarily supporting preventative maintenance and installations. Expect regional travel to nearby deployments with periodic travel to other sites as the fleet grows. This role reports to our Director of Technical Customer Success and is ideal for someone who enjoys solving mechanical and electrical problems, working directly with customers, and spending time in the field. You will play a critical role in ensuring our robots perform reliably while helping improve future generations of the product through direct field feedback.

Requirements

Associate's or Bachelor's degree in Engineering, Engineering Technology, Aviation Maintenance, Industrial Maintenance, Mechatronics, Automotive Service or Maintenance, or 4+ years of equivalent hands-on experience
2+ years troubleshooting electromechanical equipment in the field
Strong mechanical and electrical troubleshooting skills
Comfortable using hand tools, multimeters, and diagnostic equipment
Experience reading mechanical drawings and electrical schematics
Basic network and connectivity troubleshooting (routers/modems, cellular, checking whether a device is online)
Excellent documentation and communication skills
Comfortable working independently with minimal supervision
Willingness to travel up to 75%, primarily across the East Coast and Midwest, including periodic domestic flights across the US.
Valid driver's license, clean driving record, and reliable transportation for regional site visits
Comfortable working in recycling facilities and industrial environments
Able to lift and carry up to 50 lbs, stand and walk for full shifts, and work in bent, kneeling, or overhead positions.
Comfortable working at height, on ladders/platforms, and around heavy moving machinery.
Willing and able to work in active recycling facilities — noise, dust, and variable temperatures — with required PPE.
Familiarity with industrial safety practices such as lockout/tagout (LOTO) and OSHA standards, or willingness to become certified.

Nice To Haves

Experience supporting robotics, industrial automation, manufacturing equipment, or heavy machinery
Familiarity with Linux, networking, or basic scripting for troubleshooting
Experience with ticketing or documentation systems (e.g., Jira, Confluence) or a CMMS
Lockout/tagout, OSHA 10/30, or forklift certification
Startup experience

Responsibilities

Perform troubleshooting, preventative maintenance, and repairs on deployed robotic systems.
Travel to customer sites to diagnose issues, complete repairs, and return robots to service as quickly as possible.
Execute installations, upgrades, retrofits, and hardware improvements across the fleet.
Perform basic network and connectivity troubleshooting to bring offline or degraded units back online.
Manage a field parts kit and on-site spares — receive shipments, track usage, and coordinate replenishment with the inventory team.
Monitor fleet health and proactively identify opportunities to improve reliability and uptime.
Document field issues thoroughly and provide actionable feedback to mechanical, electrical, and software engineering teams.
Assist with testing prototypes, validating design improvements, and installing new hardware revisions.
Support root cause investigations and continuous improvement efforts across the fleet.
Build trusted working relationships with customer operators during site visits.
Create and improve service documentation, work instructions, and troubleshooting guides.
Ensure customer-impacting issues are tracked and resolved in a timely manner, coordinating customer-facing communications with the Customer Success team.
Train operators on basic robot operation and maintenance best practices.
Represent Glacier professionally during customer interactions and help build long-term customer relationships.
Help improve field service processes, tooling, and documentation as Glacier scales.
Take ownership of ambiguous technical problems and drive them through resolution.
Participate in an on-call rotation and support occasional nights, weekends, and off-hours work during deployments or critical customer issues.