Field Services Technician

TEKsystems • Frankfort, KY

4d • $20 - $23 • Onsite

About The Position

We are looking for knowledgeable, experienced technicians with great customer service skills. The candidates need to be experienced in desktop support: installation, troubleshooting, and repair/replace, in a primarily windows-based environment. The candidate also needs to have basic network troubleshooting skills. This is a customer-facing position, so the ability to effectively interact with the end user community is imperative. Junior level candidates who have extensive knowledge and strong interpersonal skills will also be considered.

Requirements

• Excellent customer service and communication skills
• Experience in ticketing software (preferably ServiceNow)
• Ability to work under pressure
• Strong communication and customer service skills
• Extensive knowledge and strong interpersonal skills

Nice To Haves

• Desktop support experience
• Primarily Windows-based environment experience
• Basic network troubleshooting skills

Responsibilities

• Computer equipment configuration, setup, and installation
• Hardware and software troubleshooting experience
• Installation, troubleshooting, and repair/replace of desktops in a Windows-based environment
• Basic network troubleshooting

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed