Field Services Technician

Vantage Point Solutions•Denver, CO

3d•Onsite

About The Position

As a Field Service Technician, you will install, activate, and troubleshoot residential and commercial internet, video, and voice services. This role focuses on delivering high-quality fiber and copper connections, configuring customer premises equipment, and ensuring customers receive reliable connectivity and positive installation experience. You will serve as the primary on-site representative of Vantage Point Solutions while supporting utility and service provider clients. If you enjoy hands-on technical work and providing excellent customer service, this role is an excellent fit. Please Note: This position requires a high degree of travel.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license with acceptable driving record.
Ability to work in customer homes and business environments while maintaining professionalism.
Ability to safely use ladders, hand tools, and basic power tools.
Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Nice To Haves

Experience installing residential or commercial internet, cable, or telecommunications services.
Familiarity with fiber drops, ONTs, routers, Wi-Fi systems, and voice/video equipment.
Experience with in-home or business low-voltage or structured cabling.
Customer-facing field service experience.

Responsibilities

Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
Configure and test routers, Wi-Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
Educate customers on equipment operation, Wi-Fi optimization, and basic troubleshooting to promote a positive service experience.
Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
Participate in on-call rotations, travel assignments, and follow-up service visits as required.
Maintain reliable attendance and perform other duties as assigned.