Field Services Technician

ALS • Newtown, CT

15d • Onsite

About The Position

The primary purpose of this position is to answer incoming calls, take messages, receive and deliver mail, mail out reports, return coolers, review chain of custodies for accuracy, scan data/documents and assist the project management department.

Requirements

• Strong Customer/Client interaction skills and experienced in client contact.
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
• Multi-tasked, organized, detail oriented, and possess excellent problem-solving capabilities; will have good time management capabilities.
• High school education or equivalent.
• Minimum of 2+ years of experience working in an office environment or similar position

Responsibilities

• Answer incoming calls and transfer to the appropriate person or take a message
• Greet and direct visitors to the appropriate person/department.
• Folding, stuffing and mailing reports, marketing information or other mailings
• Typing, filing, faxing, copying and scanning of documents.
• Process incoming and outgoing mail.
• Returning coolers via Fed ex
• Reviewing chain of custodies (COCs) for accuracy and filing in numerical order.
• Other duties as assigned.

Benefits

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED