Field Services Technician - Contractor

Burwood Group•Chicago, IL

12d•Onsite

About The Position

As a non-exempt/hourly employee at Burwood, the Field Services Technician is an entry-level position in technology implementation and is part of our Professional Services Enterprise Networking team. This role provides an opportunity for learning and development of technical and consultative skills while working alongside our Consultants and Burwood project team members. Individuals will be expected to develop a broad base of knowledge and become well-rounded in several technologies.

Requirements

Practical experience working in IT, professional services, or customer support organizations
Education and/or background in Telecom, network/systems administration, or a related field
Technical and energetic with an interest in business
Strong interest in developing technical and consulting skills
Comfortable interacting and presenting in front of customers
Able to build strong relationships
Detail-oriented
Self-starter with the ability to prioritize time and commitments
Willing to frequently travel to customer sites
Able to manage your travel plans independently (hotel, airfare, rental car, etc.)
Willing to frequently work nights and weekends to facilitate site cutovers
Flexible to support short-notice schedule changes and scheduling complexities
Familiarity with network equipment (routers, switches, access points) and basic network configuration
Proficient in using diagnostic tools such as console cables, cable toners, punch-down tools, and multimeters
Ability to rack and stack network equipment, workstations, and related hardware
Comfortable with troubleshooting common IT issues and providing clear communication to remote engineers

Responsibilities

Learn and develop technical and soft skills
Provide technical support on various client projects
Follow direction and guidance from team leaders and mentors
Work cohesively with other Burwood Group project team members and co-workers
Complete client site assessment surveys accurately and comprehensively
Document and inventory all on-site technology to prep for network/server stack cutovers and possible low voltage/high voltage upgrades
Conduct LiDAR and Ekahau assessments for client sites to provide wireless heatmapping proposals
Facilitate the installation and configuration of new network equipment racks, workstation deployments, and other technology infrastructure upgrades
Act as an on-site liaison for remote engineers, clearly communicating any issues or required adjustments for facilitating site cutovers
Perform basic troubleshooting for common issues such as label printing problems, VLAN identification, and misc. hardware/software troubleshooting
Review site instructions before arrival and ensure all tools and equipment are prepared and functional
Collect and document detailed notes and photographs of completed work
Maintain the highest level of professionalism and decorum in all client interactions
Follow all site-specific protocols and safety guidelines