Field Services Technician (Senior)

Computer Task Group, Inc • Clarksville, TN

62d • Onsite

About The Position

CTG is seeking motivated and customer-focused Field Services Technicians (Senior) to support desktop and end-user device operations for a valued client in Clarksville, TN. This is an excellent opportunity for individuals with strong IT support experience to advance their careers in a dynamic and hands-on technical environment.

Requirements

• Strong knowledge of desktop/laptop hardware, software, and operating systems.
• Advanced troubleshooting skills for hardware, software, and network-related issues.
• Experience with enterprise-level ticketing systems and documentation.
• Ability to lead small technical projects and deployments.
• Familiarity with PC imaging and operational programs.
• Strong analytical and problem-solving abilities.
• Experience working within SLA frameworks and escalation protocols.
• Solid communication skills across all organizational levels.
• Strong interpersonal and organizational skills.
• Familiarity with Microsoft 365 troubleshooting.
• Basic understanding of workstation backups and restores.
• High school diploma or equivalent required.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• A+ Certification or equivalent technical certification.
• Technical certifications (e.g., A+, Microsoft, or equivalent) strongly preferred.

Responsibilities

• Lead troubleshooting efforts for complex technical issues and escalations.
• Mentor and support junior technicians in daily operations.
• Coordinate with cross-functional teams for system upgrades and deployments.
• Ensure compliance with IT policies and procedures.
• Provide advanced support for specialized devices and software used in medical and lab environments.
• Image desktops and laptops with Office 365 and other required software.
• Troubleshoot and resolve imaging issues.
• Install and configure end-user software and tools.
• Validate system builds to ensure readiness for deployment.
• Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
• Map and troubleshoot printers, network drives, and connectivity issues.
• Confirm resolution with end users and escalate unresolved issues per client procedures.
• Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
• Maintain clear and professional communication with customers.
• Perform basic hardware maintenance and component replacement.
• Track and manage inventory of IT equipment.

Benefits

• Vaccination Requirements: Varicella (2 doses or positive titer), Measles, Mumps, Rubella, Hepatitis B or declination form, Tdap w/in 10 yrs, Seasonal Flu Vaccine, and Negative TB test

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED