Field Services Technician- Level 2

Zones LLC.•Baltimore, MD

9d•Onsite

About The Position

As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in various industry environments including Retail Point-of-Sales (POS) systems, Hospitality equipment, PC/network/infrastructure environments (CAT5/6 and Fiber Optics cabling), and End User Compute Desktop Support. You will complete proper inventory and asset recording processes and appropriate customer acceptance paperwork. This role requires daily travel to customer locations, a flexible work schedule including some evenings and weekends, and potentially overnight stays.

Requirements

High School diploma or equivalent. Associate’s degree in IT preferred.
A minimum of 5 years’ experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems.
CAT5/6 cabling, splicing, and testing experience.
Access Point experience.
Fiber Optic Cabling, splicing, and testing experience.
Punch down and Patching experience.
Monitor and camera maintenance.
Apple iOS knowledge.
Server and Network rack and stack and connectivity.
Familiarity with standard Windows O/S and Office suites.
Ability to perform final configuration tasks on customer premises.
VOIP experience.
Excellent customer service and communication skills.
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
A+ certification.
Valid driver’s license.
Valid Vehicle Insurance.
Reliable Transportation.
Ability to lift 50 pounds.
Lift experience up to 19 feet (Certification is a bonus to have).
Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays).

Nice To Haves

Digital Signage experience desired.

Responsibilities

Install, configure and support new hardware and software infrastructure.
Ensure that hardware and software systems are maintained.
Provide technical support to users with very different levels of IT knowledge and competence.
Create work instructions and installation documentation.
Act as the liaison between the Zones team and the customer.
Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
Be responsible for own vehicle with mileage reimbursement.
Provide own cell phone (monthly company reimbursement).
Complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.
Other duties as assigned.