Field Services Technician 2
About The Position
Iron Bow Technologies is seeking an IT Support Technician responsible for direct end-user technical support for the Virginia Information Technology Agency (VITA) contract. This role involves providing comprehensive IT support for end users at customer sites throughout Virginia and surrounding areas. The technician will install, maintain, and repair products including equipment, integrated systems, and software at client and/or field locations. They will also instruct customers in equipment operation, provide technical assistance, perform preventative maintenance, and troubleshoot equipment malfunctions to resolve issues efficiently.
Requirements
- Experience with performing system imaging and deployment of workstations, laptops, and related hardware
- Demonstrate proficiency in basic break/fix hardware troubleshooting and component replacement (RAM, HDD/SSD, batteries).
- Experience performing basic network troubleshooting
- Experience performing password resets using Active Directory
- High School degree or comparable experience and 1+ years of IT support or field service experience
- Self-driven problem solver with strong critical-thinking skills and the ability to think outside the box.
- Communicates complex technical issues clearly and professionally to end users.
- Collaborative team player who brings empathy and a customer-focused mindset.
- A valid driver’s license
- Ability to pass VA State Police and Department of Corrections background checks
Nice To Haves
- A+ or Network+ certification
- Scripting Experience
- Experience with leading projects
Responsibilities
- Provide technical / IT support for Commonwealth of Virginia
- Responsible for system updates, ticketing and asset management
- Perform break/fix software & hardware support (including OEM-certified warranty repair)
- Execution of asset disposal activities
- Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
- Provide support remotely via remote administration tools as well as onsite / desk side
- Imaging of Commonwealth devices
- Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
- Ability to provide after-hours and weekend support (When needed)
Benefits
- An overview of our benefits is available on our careers page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
