Field Services Technician 2

Kapsch • Memphis, TN

3d • $24 - $29 • Onsite

About The Position

The Field Service Technician II is a role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system.

Requirements

• Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
• Strong troubleshooting skills in electrical, fiber optic, and network systems
• Ability to read schematics and technical plans
• Experience with electronic testing equipment
• Knowledge of low voltage systems, networking, and wireless communications
• Proficiency in Microsoft Windows and basic Office tools
• Strong communication and problem-solving skills
• Must obtain CDL once hired
• All applicants must have working rights in the US and pass a background check.

Nice To Haves

• Experience with ITS/SmartWay systems
• Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure
• RF or microwave communication experience
• Roadside or transportation system experience
• CDL preferred or ability to obtain one

Responsibilities

• Perform preventative and corrective maintenance on ITS systems
• Respond to and resolve trouble tickets within required timelines
• Diagnose and repair complex issues across multiple ITS devices
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
• Perform utility locating for fiber and power infrastructure
• Install, upgrade, modify, and replace ITS equipment as required
• Utilize diagnostic tools and testing equipment to troubleshoot system faults
• Maintain accurate daily logs, labor tracking, and service records
• Receive and manage inventory and assist with material requests
• Support subcontractors and ensure work meets quality and specification standards
• Assist and guide junior technicians in field operations

Benefits

• Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems
• Contribute directly to the safety and efficiency of the regional transportation network
• Career growth, stability, and the opportunity to develop within a global organization
• A competitive compensation range of $24.00–$29.00, based on experience, skills, internal equity, and market data
• Unlimited paid time off
• 11 paid holidays
• 401(k)
• A no-cost medical insurance option for employees (including dental and vision insurance)
• An FSA option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree