Field Services Technician 1

Iron Bow Technologies•Fairfax, VA

11d•Onsite

About The Position

Iron Bow Technologies is seeking a Field Services Technician 1 to provide direct end-user technical support for the Virginia Information Technology Agency (VITA) contract. This role involves comprehensive IT support for end-users at customer sites throughout Virginia and surrounding areas. The technician will be responsible for installing, maintaining, and repairing products such as equipment, integrated systems, and software at client and/or field locations. Additionally, the role includes instructing customers in equipment operation, providing technical assistance, performing preventative maintenance, and troubleshooting equipment malfunctions to resolve issues efficiently.

Requirements

A valid driver’s license
A self-driven attitude
A keen eye for recognizing problems and pushing resolutions
A critical thinker who can think outside the box
Ability to communicate complicated resolutions to everyday end users and internal teams
Teamwork mentality
A professional demeanor
Ability to empathize with customers
Experience with troubleshooting Hardware (laptops/desktops)
Experience reading asset tags

Responsibilities

Provide technical / IT support for Commonwealth of Virginia
Responsible for system updates, ticketing and asset management
Perform break/fix software & hardware support (including OEM-certified warranty repair)
Execution of asset disposal activities
Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
Provide support remotely via remote administration tools as well as onsite / desk side
Imaging of Commonwealth devices
Provide support for Windows operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
Provide after hours and weekend support as needed