Field Services Tech II - Nights
VCU Health•Richmond, VA
•Hybrid
About The Position
Provides advanced onsite and remote IT support during after-hours at VCU Health. In addition to Level I duties, handles more complex technical issues, guides Level I staff, and supports ticket triage, incident response, and escalation. May be required to drive between locations to provide support.
Requirements
- High school diploma
- Two years of general computer installation, maintenance, and repair experience, or equivalent combination of education and experience
- Valid driver’s license and acceptable driving record
- Strong recall, reasoning, problem solving, customer service, and ability to adapt to frequent change
Nice To Haves
- Associate’s degree in Computer Information Systems, Business, Engineering, or related field
- CompTIA A+, CompTIA Network+ certification
Responsibilities
- Performs all Level I duties.
- Handles more complex technical issues and provides guidance to Level I staff.
- Assists with device deployments, incident response, and advanced troubleshooting.
- Supports Service Desk ticket triage and escalation, ensuring urgent issues are prioritized.
- Participates in cross-training and mentoring of new staff.
- Identifies and escalates major incidents, initiating broader support when needed.
- Coordinates with on-call personnel and follows escalation protocols during off-hours.
- Drives between VCU Health locations as needed to provide onsite support.
- Maintains current knowledge of hardware, software, and network technology.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
