Field Services Tech I

Tower Health • Phoenixville, PA

2d • Onsite

About The Position

This position is fully onsite at Phoenixville Hospital. Reporting to a Field Services Supervisor, and collaborating with other Field Services Technicians and IT groups, the Field Services Technician I supports the health system's end user computing environment across the entire enterprise. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices. This includes installation, maintenance, and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment. The position entails first level support with regards to troubleshooting and problem resolution. The technician's adherence to standardized Service Level Agreements for both on-site and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices. This role is hands-on and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner.

Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• Strong IT aptitude coupled with analytical thinking and troubleshooting skills
• Relevant experience providing IT support is a plus
• Current Valid Driver's License
• Analytical Skills
• Change Management
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strong Team Player

Nice To Haves

• IT-related Associate's or bachelor's degree is a plus

Responsibilities

• Supports the health system's end user computing environment across the entire enterprise.
• Analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices.
• Includes installation, maintenance, and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment.
• Provides first level support with regards to troubleshooting and problem resolution.
• Manages endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices.
• Requires placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach.
• Updates clear and concise documentation within the IT Service Management platform relative to incident or request resolution in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED