Field Services Team Lead

Baxter International Inc.•Macon, GA

5d•Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Every day, Baxter touches the lives of millions of patients and providers around the world. Our products and services are found in hospitals, clinics, and homes—supporting care during the moments that matter most. At Baxter, our teams don’t just maintain equipment; they help ensure patients receive safe, uninterrupted care. This is where your technical expertise and leadership help save and sustain lives. As a Team Leader, you will serve as a subject matter expert across multiple platforms within the Baxter portfolio while providing day‑to‑day leadership for service center operations. This is a working leadership role—combining advanced technical service with oversight of daily work activities, training, and team coordination. You will perform complex repairs, support product readiness for patient use, and provide timely, professional service across customer and service center environments.

Requirements

High School Diploma or GED
8+ years of hands‑on experience with medical devices or FDA‑regulated products
2+ years of driving or delivery experience
Valid driver’s license and ability to obtain and maintain a DOT medical card
Ability to read and apply technical manuals, schematics, and service documentation
Strong communication skills and the ability to lead technical work independently and collaboratively
Comfort using Microsoft Office and adapting to new technologies
Flexibility for on‑call work, occasional overtime, and occasional overnight travel
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs
Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment
Support product readiness through preventive maintenance (PM), between‑patient inspections (BPI), and equipment modifications
Train and support technicians on Baxter products and services at the service center, territory, and area levels
Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts
Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals
Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes
Participate in on‑call coverage and provide 24/7 delivery, removal, and service support as required

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits