Field Services Representative (Meters)
About The Position
The purpose of this classification is to install, repair and maintain water meters, connect and disconnect water services, and perform related duties in the field for the County's water utility. At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work. This foundation is how we help turn jobs into careers.
Requirements
- High school diploma or GED
- Two years of experience in meter reading, installation or maintenance
- Possess and maintain a valid Georgia driver’s license.
Nice To Haves
- Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Responsibilities
- Responds to requests for service and/or complaints regarding meter operations; investigates meter’s operating condition; troubleshoots problems; calibrates meter if needed; and educates customers on program policies and procedures.
- Installs, cleans, maintains and replaces water meters; locates meters and marks meter location; utilizes maps, metal detectors, previous location markings, etc.; replaces defective parts such as couplings, washers, and meter boxes; repairs meters and leaks; and performs routine maintenance.
- Connects new and re-established water services; installs and connects water meters; disconnects delinquent accounts; and locks or pulls meters as needed; and leaves required notices for customers regarding meter problems, billing or other issues.
- Utilizes assigned vehicle to travel to and from service locations; utilizes GPS devices, map books, or personal knowledge to locate service addresses; maintains trip logs and other required documentation.
- Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
