Field Services Representative II, Equipment Service and Repair - Fort Worth, TX

Medtronic•Fort Worth, TX

1d•$51,200 - $76,800•Onsite

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Field Service Engineer is the primary technical representative for Medtronic MIDAS Drills. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all MIDAS systems at customer sites. The FSE works closely with Sales Team Members and the customer to help coordinate on-site visits. The FSE also provides feedback to the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This role is ideal for someone who is responsible, quick to learn, and flexible to travel for week-long assignments on short notice. We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves 75% amount of travel outside the territory, presenting opportunities for broader engagement. MIDAS ensures proper operation of surgical drills for spinal, cranial, ENT, orthopedic, and other surgical procedures. Our vision is to help patients worldwide by advancing innovation; enabling clinicians to perform procedures with superior outcomes.

Requirements

High School Diploma or equivalent required.
Minimum 2 years of relevant experience in customer support, mechanical or electrical equipment repair.
Valid driver's license is essential.
Must reside within the territory.
U.S. work authorization is required for this role.

Nice To Haves

Ability to troubleshoot problems and technically diagnose medical equipment.
Excellent English writing and verbal communication skills.
Experience in teaching technical subject matter.
Excellent time management skills and detail oriented.
Flexibility to travel frequently.
Ability to work independently, self-motivated and without direct supervision.
Extensive direct, face to face customer contact and interaction.
Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with products and services.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of MIDAS systems.
Maintain and submit technical records and documentation as per regulatory requirements.
Provide information from experiences in the field to colleagues in the office as well as updates to the database.
Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
Provide input to Engineering and Manufacturing for upgrades to MIDAS products.
Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
Investigate, analyze, and recognize trends in technical data as it relates to MIDAS products.
Participate in special projects as requested by the US Field Service Manager or designee.