Field Services Repair Area Manager

Best Buy • Trenton, NJ

3d • Hybrid

About The Position

As a Field Services Repair Area Manager, you’ll oversee Best Buy’s in-home repair business in your designated coverage area. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results.

Requirements

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver's license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

• Consumer electronics delivery, repair or installation experience
• Experience in delivery, transportation, distribution or logistics
• Experience with warehouse management systems
• Experience managing a remote workforce
• Associate degree or higher in business, logistics or related fields

Responsibilities

• Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
• Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
• Create and maintain an exceptional team culture centered around engagement and belonging
• Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
• Manage workload and capacity planning, including schedule creation, PTO approval and route management
• Response to escalations and provide resolutions to preserve the customer experience

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Different types of leaves of absence (LOA) and potential pay sources
• Intermittent or reduced-schedule leave
• Paid time off (vacation or PTO)
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree