Field Services Rep
About The Position
Under supervision, implement the Medline ReNewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures. Core Job Responsibilities: Oversee preparation and shipment of materials, ensuring proper labeling and organization. Identify reprocessable items and recommend cost-saving opportunities. Provide on-site support, addressing workflow issues and assisting with process improvements. Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions. Support training initiatives using digital tools and reporting platforms to share performance insights. Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.
Requirements
- High school diploma or equivalent.
- Current valid driver's license, vehicle insurance, clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report) and ability to travel in own vehicle to designated facility if within driving distance.
- Credentialing/hospital certification to access assigned facilities.
- At least 1 year of experience in a hospital or operating room setting.
- Communicating technical information to non-technical audiences.
- Providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Accomplishing tasks in an optimum order based on time, importance or other criteria.
- Regular lifting at least 30 lbs.
- Work on extended and /or "odd" or "on call" hours as business needs dictate.
- Travel up to 80% of the time for business purposes (within state and out of state).
Responsibilities
- Oversee preparation and shipment of materials, ensuring proper labeling and organization.
- Identify reprocessable items and recommend cost-saving opportunities.
- Provide on-site support, addressing workflow issues and assisting with process improvements.
- Educate and train staff on program benefits and best practices through group sessions and one-on-one discussions.
- Support training initiatives using digital tools and reporting platforms to share performance insights.
- Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness.
Benefits
- Competitive total rewards package
- Continuing education & training
- Health insurance
- Life and disability
- 401(k) contributions
- Paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
