Field Services Rep III-mJP

Medtronic•Houston, TX

1d•$60,000 - $90,000•Remote

About The Position

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams. To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. The candidate must reside in one of the following locations: Seattle, WA; Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Charlotte, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO, Las Vegas, NV, Minneapolis, MN, Corpus Christi/Brownville, TX, Tulsa, OK

Requirements

Requires complete and broad knowledge of systems, techniques, tools and procedures typically obtained through prior related work experience, training, and/or education.
Requires 3+ years of relevant technical experience, which may include a combination of practical experience and applicable training, education, or certification.
No minimum education requirement.
Some countries/ jobs may require vocational training and/or certification.

Nice To Haves

Bachelor’s degree in Bioengineering, engineering or technology field
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Experience with anatomy, surgical protocol and medical terminology
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Performed troubleshooting and repairs on medical devices
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Excellent English writing and verbal communication skills
Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.
Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders.
Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.
Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations.
Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction.
Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment.
Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).

Responsibilities

Installs, operates, maintains, repairs and modifies equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinative engineering field change.
Maintains effective customer communications and relations.
May provide onsite training of customer support personnel.