Field Services NCR Lead

Leidos•Washington, DC

6d•$48 - $57•Hybrid

About The Position

Leidos is seeking a Communications Network Engineer/Systems Engineer to support multiple sites in Washington DC area as one of the key members of the Field Services team. The candidate will be responsible for overall network operations support for a broad range of programs including response to outages, troubleshooting, and evaluating various components of the network at Washington Navy Yard and the Pentagon. Duties include providing first response in support of various VIPs network and client services. Support level duties may include troubleshooting and testing, while coordinating with other capabilities, communication with customer POCs, and Leidos management. This sub family is responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network. Duties may include providing specifications for network architecture, evaluating, and recommending new technologies to enhance current capabilities, and performing needs assessments. Support level duties may include monitoring, installation, modification, testing and servicing of network equipment. National Capital Region Field Services requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours as well as possible after-hours support. Premier support is required to support the high tempo and mission critical operations of the Washington Navy Yard and Pentagon staff including elevated services to assigned Flag Officers/Senior Executive Service and associated staff.

Requirements

B.S. Degree and 4 years of prior relevant experience. Will accept HS diploma with 8 years of prior experience in lieu of a degree.
US Citizen and possess an active DoD Secret Clearance
Valid DoD 8570 IAT Level II: Security+ or higher Certification, Cisco Certified Network Associate (CCNA).
Must demonstrate expertise in IT Enterprise Operations and Network Operations.
Experience with Microsoft Windows OS, version 11.
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
Advanced network troubleshooting skills.
Excellent customer service skills.
Excellent oral and written communication skills.

Nice To Haves

Organized and detail-oriented.
Strong leadership skills.
Self-motivated/self-directing.
Strong collaboration, prioritization, and adaptability skills required.
Relationship building.
Ability to manage and prioritize own work, and that of their team.
Independent decision making.
Analytical thinking; thinking out of the box.
Ability to effectively communicate with all organizational levels (SME to Senior Management).
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).

Responsibilities

Ability to access all necessary communication closets and configure and deploy network equipment within the Area of Responsibility (AOR) listed.
Knowledge in changing VLANs on network port configurations, to assist in incident management.
Ability to split working hours daily between two sites, Washington Navy Yard and Pentagon.
Ability to configure and optimize network servers, hubs, routers, and switches.
Ability to pull switch activity logs, as well as switch capacity reports.
Perform port activation, deactivation, and logical moves on switches, in support of emergent MAC moves.
Ability to engage and escalate problems the SMIT Network Operations and/or Command Center for support for incidents/problems exceeding their capabilities or networking privileges.