Field Services Manager - Calibration (57792)

APPLIED TECHNICAL SERVICES LLC•Marietta, GA

28d•Hybrid

About The Position

The Field Services Manager oversees calibration technicians working in the field to ensure customer needs are met in a timely and proficient manner. The role combines individual project work with management of technicians working in remote areas. It is an exempt salaried position requiring a minimum of eight-hour weekdays during core business hours, with the position based at the Marietta, Georgia corporate office four out of five days per week.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft products, including Excel.
Excellent organization skills.
Familiarity with ISO 17025 requirements.
At least 5 years of calibration experience.
Proven interpersonal skills and excellent verbal and written communication skills.
Ability to work 40 or more hours per week to meet customer demands and the company schedule, with overtime as needed.
Ability to lift 60 pounds throughout the workday.
Clean driving record; successful background check and drug screen.
Must qualify as a U.S. Person under applicable U.S. export-control requirements.

Responsibilities

Manage the day-to-day activities of calibration field services technicians.
Schedule and arrange training for field technicians.
Ensure technicians perform their duties in a timely and professional manner.
Partner with the scheduling coordinator to arrange upcoming jobs, assign appropriate technicians, schedule customer appointments, and address customer concerns arising from onsite appointments.
Complete out-of-tolerance reports and investigations.
Maintain the Cap-X list and budget.
Handle relevant customer needs and complaints.
Collaborate with the Tool Room Coordinator to manage the field services equipment room.
Work with the Corporate Metrologist to update calibration procedures, data templates, and uncertainties.
Collaborate with Quality Assurance to keep field-specific calibration procedures and reference documentation up to date.
Perform other duties as assigned by management.