Field Services Manager Mfg Indirect - Exterior Doors

Builders FirstSource•North Highlands, CA

1d•$85,000 - $90,000•Hybrid

About The Position

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels. PURPOSE Directs and manages all aspects of field service activities and department staff; including addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.

Requirements

Bachelor’s degree
Six (6) years installation or related experience,
Or equivalent combination of education and experience.
Minimum of one (1) year of lead or supervisory experience required.
Requires knowledge gained through completion of Truss Technician Training Levels I and 2 certifications.
Strong leadership skills
Strong negotiation skills
Valid driver’s license
Knowledge of company products, production processes and quality standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Ability to supervise and achieve work productivity through others
Strong communications and interpersonal skills
Knowledge of business mathematics

Responsibilities

Manages the schedule for replacement and repair activities, ensuring timely replacement and repair of company products at the customer’s site.
Ensures a strong relationship is developed between the customers and the field repair staff.
Assists field services personnel with resolving complex issues.
Develops monthly productivity and costing reports for management.
Performs quality control process checks and survey customers to ensure high standards and quality of service provided.
Negotiates contracts with third party repair/adjustment services; monitors quality of work.
Implements and ensures all policies, and procedures are adhered to.
Manages department to ensure achievement of functional and budget/financial goals.
Manages assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.