Field Services Expert
About The Position
During Delivery Phase (Installations/Swap, Roll-out, Migration Plan): Create, Maintain & Monitor Implementation Plans Ensure Quality of Deliverables during Roll-out Projects Track Costs of Projects Ensure Buy-In of Solutions by Customers During Run Phase: Coordinate Services Rendered to Customers Ensure Operational Monitoring – Issue Tracking – Risk Management Manage Customers Reclaims Identify Add-ons Sales Opportunities Provide KPI’s and Measure Quality of Services Rendered Generic Missions: Manage vendors & field services installation third party Represent Vusion in Clients Relationship Governing Bodies Coordinate Communication to Client & Vusion Stakeholders Manage Relationship with Partners/System Integrators Build & Maintain Detailed Maps of the Customers Solutions
Requirements
- Proven experience in project management, with a strong focus on roll-out, deployment, installation, or migration projects
- Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control
- Solid experience managing vendors, field services, and third-party installation partners
- Strong customer-facing skills, with experience ensuring solution adoption and participating in governance or steering committees
- Hands-on experience with operational monitoring, including issue tracking, risk management, and KPI reporting
- Ability to work cross-functionally to coordinate stakeholders, manage partners/system integrators, and identify add-on sales opportunities
Responsibilities
- Create, Maintain & Monitor Implementation Plans
- Ensure Quality of Deliverables during Roll-out Projects
- Track Costs of Projects
- Ensure Buy-In of Solutions by Customers
- Coordinate Services Rendered to Customers
- Ensure Operational Monitoring – Issue Tracking – Risk Management
- Manage Customers Reclaims
- Identify Add-ons Sales Opportunities
- Provide KPI’s and Measure Quality of Services Rendered
- Manage vendors & field services installation third party
- Represent Vusion in Clients Relationship Governing Bodies
- Coordinate Communication to Client & Vusion Stakeholders
- Manage Relationship with Partners/System Integrators
- Build & Maintain Detailed Maps of the Customers Solutions
Benefits
- Competitive pay and benefits
- A flexible, hybrid work schedule
- E-learning opportunities and workshops
- Global mobility potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
