Field Services Engineer - Northeast

Safran•Rochester, NY

1d•$90,000 - $125,000•Remote

About The Position

Safran Federal Systems provides Resilient Positioning, Navigation and Timing (R-PNT) solutions and custom engineering services to U.S. Government agencies, defense organizations and their contractors. Safran Federal Systems is authorized to work on the full spectrum of U.S. Government classified and unclassified projects, in addition to supporting strategic partnerships for key defense PNT technologies.

Requirements

Active security clearance or ability to obtain a security clearance (Secret) required
Requires the ability to perform under minimal supervision remotely.
Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers
Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically.
Demonstrated track record of progressive leadership.

Nice To Haves

5 years of prior relevant experience preferred.
Bachelor’s degree in engineering preferred. A combination of education and experience will be considered.
Prior military experience or intimate knowledge of US Defense industry preferred
Experience interfacing with government organizations and DoD contractors preferred

Responsibilities

Identify current and future customer program requirements through interactive discussions.
Provide product, service, and technical information in response to customer inquiries.
Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities.
Lead customer engagements as the application and system integration expert.
Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction.
Support integration of SFS software and hardware into customer systems.
Serve as the primary interface between Sales and Engineering teams to address customer needs.
Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration.
Diagnose complex technical issues and develop solutions to maintain system uptime and reliability.
Provide feedback to engineering teams to implement design improvements based on field experience.
Train end-users and internal staff on proper system operation, maintenance, and safety protocols.
Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance.