Field Services Engineer - Field - Based Traveling

Associated Bank • Green Bay, WI

28d • Onsite

About The Position

The Field Service Engineer provides hands-on technical support by installing, maintaining, and troubleshooting technology equipment across Associated Bank locations. This role plays a critical part in keeping our technology running reliably while partnering with colleagues to deliver exceptional service.

Requirements

• Associate's degree or equivalent combination of education and experience in Computer Servicing, Network Servicing, or Electromechanical Technology.
• 2+ years of experience troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.
• 2+ years of experience supporting IP telephones, Microsoft Windows operating systems, Microsoft Office, and Cat5e/Cat6 network cabling.
• Reliable transportation and the ability to lawfully drive.
• Ability to obtain HP, Data Card, and Lexmark service certifications within one year.

Nice To Haves

• Associate's degree or equivalent combination of education and experience in Technical Writing.
• 4+ years of experience supporting enterprise hardware, Cisco networking equipment, Apple hardware, and technical documentation.
• 4+ years of experience supporting IP telephones, Microsoft Windows operating systems, Microsoft Office, and Cat5e/Cat6 network cabling.

Responsibilities

• Install and maintain computers, laptops, printers, IP phones, ATMs, digital signage, kiosks, and related technology equipment.
• Troubleshoot hardware, software, network connectivity, and communication issues.
• Manage laptop deployments, equipment replacements, and technology inventory.
• Lead technology installation and relocation projects.
• Perform preventive maintenance and inventory audits.
• Partner with IT teams and business partners to resolve technical issues.
• Support executive meetings with audio, video, and presentation technology.
• Assist with technical documentation and training.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree