Madison)

Medtronic•Madison, WI

4d•$60,000 - $90,000•Remote

About The Position

This position is remote and requires 50% travel to enhance collaboration and ensure successful completion of projects. Candidates local to Milwaukee / Green Bay / Madison are preferred. As a Field Service Engineer III, you’ll support advanced surgical imaging and guidance systems used in operating rooms to enable precision procedures and improve patient outcomes. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up, diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments. You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments. This position covers the Wisconsin Territory, with select sites in nearby states. The ideal candidate would reside in Milwaukee, Green Bay or the Madison areas. The region is geographically spread out, so you should be comfortable with regular travel and significant driving between sites.

Requirements

High School Diploma or equivalent required
4 years technician, clinical field service or clinical customer support experience.
Ability to troubleshoot with technical skills, creativity and high discipline.
Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
Ability to read and understand schematics and engineering drawings.
Familiar with the FDA 21 CFR, CGMP for Medical devices.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Nice To Haves

Bachelor’s degree in Bioengineering, engineering or technology field.
Previous experience as Technician/Field Services within medical device industry.
Experience with orthopedic anatomy, surgical protocol and medical terminology.
Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
Experience with robotics or motion control helpful

Responsibilities

Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
Provide testing and validation support to the manufacturer’s organization, as applicable.
Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.