Field Services Consultant

F12.net•Victoria, BC

11d•Hybrid

About The Position

As a Field Service Consultant, you will play a critical role in supporting our clients through a combination of on-site and remote technical services. You will work on a variety of IT-related projects, provide backup coverage when required, deploy and support hardware and applications, troubleshoot technical issues, and deliver exceptional client service across multiple client environments. This is a highly visible, client-facing role that requires strong technical skills, adaptability, and a commitment to delivering an outstanding customer experience. The successful candidate will be equipped with a mobile device and fleet vehicle to support client site visits and ensure timely service delivery.

Requirements

Minimum 3+ years of experience in a technical support, field service, or IT consulting role.
Post-secondary education in a computer-related discipline or an equivalent combination of education and experience.
Advanced knowledge of: Microsoft Windows operating systems, Microsoft 365 and Office applications, PC hardware and peripherals, Networking concepts and troubleshooting, Printers and print management, Mobile devices (Apple and Android), VPN, remote access technologies, and remote support tools.
Experience working with ticketing and service management systems.
Experience supporting security cameras and related hardware.
Experience with hardware deployments, workstation builds, and equipment lifecycle management.
Exceptional customer service and relationship-building skills.
Strong verbal and written communication abilities.
Excellent problem-solving and analytical thinking skills.
Strong organizational, prioritization, and time management skills.
Ability to work independently and as part of a collaborative team.
Ability to remain calm and effective when working under pressure.
High ethical standards, professionalism, and trustworthiness.
Strong attention to detail and documentation practices.
Client-first mindset with a commitment to service excellence.
Candidates must be physically capable of lifting and moving equipment weighing up to 70 lbs.
A valid driver's license and clean driver's abstract are required.

Nice To Haves

Knowledge of network cabling, fiber optics, wireless networking, and telecommunications is considered an asset.
Project coordination and system deployment experience is considered an asset.
Basic vehicle maintenance knowledge is considered an asset.

Responsibilities

Deliver on-site and remote technical support to clients across a variety of environments.
Deploy, configure, maintain, and troubleshoot hardware, software, printers, networking equipment, and mobile devices.
Support infrastructure, workstation, application, and connectivity-related initiatives and projects.
Provide emergency and after-hours support when required.
Assist with hardware refreshes, system deployments, and technology rollouts.
Retrieve, install, and document IT equipment while maintaining accurate asset inventories and records.
Perform troubleshooting and root cause analysis to resolve technical issues efficiently.
Work closely with internal teams, third-party vendors, and client stakeholders to ensure successful service delivery.
Assist with network, wireless, printer, telecommunications, and remote-access support.
Support security camera systems and associated hardware.
Contribute to project planning, coordination, and implementation activities.
Maintain detailed technical documentation and ticket updates.
Follow change management and safety procedures when working in client environments.
Deliver an exceptional client experience while maintaining service levels and response expectations.
Perform other duties as assigned.