Field Service Training Manager (Philadelphia)

Subaru•Burlington, NJ

5d•$94,800 - $107,000•Onsite

About The Position

The Field Service Training Manager leads technical training efforts for a designated region, ensuring Subaru technicians are equipped to deliver top-tier service and customer satisfaction. This role drives retailer performance through hands-on training, technician development, and oversight of a state-of-the-art Area Training Center (ATC). By strengthening technical expertise, minimizing warranty costs, and enhancing Subaru University engagement, the Training Manager plays a key role in upholding Subaru’s quality standards and customer loyalty. The role also fosters industry and community partnerships to expand Subaru’s presence and support workforce development in the automotive sector.

Requirements

Bachelor’s Degree or equivalent work experience in lieu of degree (e.g., Associate’s Degree and at least 4 years of teaching or automotive-related work experience).
Strong instruction and course evaluation skills.
Ability to multi-task both physically and digitally.
Strong conflict resolution and creative thinking skills.
Strong organization, planning and time management skills.
Strong background in hands-on automotive repair and diagnosis.
Ability to work in a team environment.
Excellent verbal and written communication skills and ability to communicate with all level of internal and external contacts.
Ability to give constructive feedback and direction to others.
Ability to work on vehicles in a shop environment and follow established safety guidelines

Responsibilities

Plans both short- and long-term processes, prioritizes and manages daily operations towards optimal performance and execution of activities in assigned Area Training Center (ATC) to ensure efficiency and quality assurance despite heavy workloads and competing priorities. Makes quality decisions to implement policies for the local training center and retailers.
Exercises quality judgment and authority to implement policies and practices that impact the area retailers and SOA.
Serves as a Project Manager responsible for completing major projects with critical scope and high value activities, following established guidelines to ensure projects are completed within recognized timelines and deadlines. These activities include projects with potential high financial impact to Subaru.
Determines priority on critical and difficult issues relating to field technical development, delivery and training activities.
Negotiates and resolves local issues and complaints on behalf of Subaru and the local retailers.
Serves as a feedback mechanism on course quality, retailer engagement and perceived retailer value to upper level management.
Maintains thorough and deep connections between internal (SOA, vendor/supplier) and external (other brands, aftermarket, schools, associations, and boards) groups to stay current on the latest industry trends, vehicle conditions, repair methods and diagnostic information.
Manages the proper maintenance and operational condition of ATC including resources valued at $1.2 MM+ such as SOA training vehicles, tools, equipment and shop supplies, following and accounting for SOA facility and budget guidelines and protocols.
Conducts assessments of preparation techniques and methodologies in course/class delivery and design including coordination of training calendars and schedules, providing assessments and reports for management review.
Assesses class make-up to optimize delivery in training retailer, zone, regional and national and international (other global distributors) personnel on technical operation, servicing, diagnosis, repair skills and processes necessary to properly service and repair current and older Subaru product. Training activities include facilitating standard instructor led courses at ATCs and oversight of Skills Assessment/Test Out courses ensuring the integration of current critical content to enhance vehicle ownership, customer satisfaction loyalty and retention.
Act as a subject matter expert for local secondary and post-secondary automotive vocational programs within the ATC’s service area including facilitating guest instruction and ATC tours. Serves as primary retailer technician development counselor working with Service Managers to ensure breadth and depth of training across SOA vehicle systems to ensure optimal service and maintenance of retailer seven-year Units in Operation (UIO).
Engages and promotes professional relationships among industry and community professionals/organizations to enhance Subaru presence in the community.
Engages in professional relationships between SOA, retailers, Subaru-U schools and field.
Oversees charitable distribution of assets towards enhancing and advancing automotive courses at select automotive vocational facilities throughout the US supported by SOA.
Involved in and supports the automotive community at large, through active participation in/on local automotive technology school advisory boards, local trade and other associations.
Introduces Subaru brand, product, operation and technology to automotive schools through crucial training of vocational instructors annually through national vocational and AYES seminars.