Field Service Trainer

Fresenius Medical Care • Waltham, MA

4d • $72,000 - $121,000

About The Position

The Field Service Trainer designs and develops technical training curriculum for diverse training classes within the assigned function(s). The incumbent collaborates with cross-divisional team subject matter experts (SME's) to ensure classes reflect current training requirements of all applicable devices.

Requirements

• 2 - 5 years' related experience; or an advanced degree without experience; or equivalent directly related work experience.
• Prior experience in field service, technical support, service management and/or manufacturing.
• Good time management skills with the ability to multitask concurrent priorities in an organized manner.
• Strong interpersonal skills with the ability to interact with diverse audiences through professionalism, diplomacy and tact.
• Strong oral and written communication skills to effectively communicate with all levels of management.

Nice To Haves

• Experience in a dialysis environment desirable.
• Prior training experience desirable.

Responsibilities

• Develop, implement and maintain technical training curriculum within the assigned function(s) to ensure all necessary employees are appropriately trained to install, test, calibrate, maintain and/or troubleshoot all applicable devices in compliance with company policies and procedures.
• Record, distribute and/or file all applicable training documents in a timely and accurate manner.
• Support the verification and/or validation of technical procedures, computer systems and equipment as required.
• Coordinate with cross-divisional team management to sufficiently satisfy training requirements for the assigned team(s).
• Collaborate with management and applicable cross-divisional SME's to ensure training requirements are fulfilled in a timely and accurate manner.
• Assist with various projects as assigned by direct supervisor.
• Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Benefits

• medical, dental, and vision insurance
• a 401(k) with company match
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level