Field Service Technician
About The Position
The Field Service Technician provides on-site administrative and technical support to internal and external customers to maintain Vesuvius products and applications. The role diagnoses technical problems and errors, determines appropriate solutions, and manages on-site installation, inspection, maintenance, and repair activities. The technician also assists with project planning to meet product-function, performance, safety, reliability, cost, and delivery requirements. The position reports directly to the District Manager and requires extensive travel to cover accounts in the region. Travel and business expenses are covered.
Requirements
- High school diploma.
- Two years of assembly or industrial maintenance experience.
- Ability to read and understand technical drawings.
- Good mechanical aptitude to evaluate mechanical problems, outline requirements, plan projects, and solve problems.
- Basic working knowledge of hydraulics, electricity, and electronics.
- Basic mechanical skills, including motor replacement, mechanical part replacement, and testing repaired equipment used for associated refractory application equipment.
- Good reading, writing, and mechanical aptitude.
- Ability to acquire an understanding of the customer's process and the products supplied.
- Basic computer skills.
- Ability to travel extensively to cover accounts in the region.
- Ability to continuously stand, stoop, bend, kneel, reach, and push or pull.
- Ability to use hands and arms to pick up and carry product and operate required equipment.
- Ability to lift objects up to 35 pounds.
Nice To Haves
- Steel industry experience.
Responsibilities
- Troubleshoot problems involving mechanical and hydraulic systems.
- Coordinate with account managers and customers.
- Track mechanical performance.
- Liaise with Engineering and management.
- Create reports to provide trial updates.
- Use written and verbal communication to obtain solutions.
- Implement solutions and follow up on their outcomes.
- Comply with the quality management system and adhere to procedures.
- Develop product documentation for safe and effective assembly and use.
- Assist with project planning to meet product-function, performance, safety, reliability, cost, and delivery requirements.
- Perform on-site installation, inspection, maintenance, and repair tasks.
Benefits
- Travel and business expenses are covered.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
