Field Service Technician - Tucson, AZ

Xerox • Tucson, AZ

1d • $39,720 - $79,440 • Onsite

About The Position

Xerox Holdings Corporation is redefining the workplace experience through its leadership in office and production print technology, expanding into software and services to support the hybrid workplace. Xerox offers client-centric, digitally-driven technology solutions for today's global, distributed workforce, essential for client success in various environments. The Technical Services division is rapidly growing and seeking professional field service technicians to enhance customer satisfaction.

Requirements

• Electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits and reading electrical schematics.
• Superior time management skills and reliability.
• Valid driver's license and appropriate insurance coverage.
• Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday.
• Ability to navigate new hire training, complete technical training courses, and gain a comprehensive understanding of the company and customer service culture.
• Clear expectations regarding call load, territory alignment, and client satisfaction.
• Thorough knowledge of equipment and inventory needs to support the territory.
• Ability to actively and correctly complete service calls independently.

Nice To Haves

• Past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.

Responsibilities

• Provide outstanding service to clients, ensuring devices are working correctly and customers receive top-notch service.
• Utilize electro-mechanical skills to repair devices, with training provided by Xerox.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher, response time commitments between 2-4 hours, and minimizing parts costs.

Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision.
• Wellness credits.
• Company contribution to a Health Savings Account.
• 401k matching.
• Paid time off, plus holidays and personal days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed