Field Service Technician

Cleaveland/Price Inc. • Penn Township, PA

26d • Onsite

About The Position

As a Field Service Technician at Cleaveland/Price, you'll be entrusted with the critical tasks of installing, repairing, and troubleshooting our products in various field environments. Your role isn't just about technical proficiency; it's also about fostering positive and successful relationships with our valued customers. When you're not on-site, you'll be contributing to our manufacturing processes, providing essential production support. This includes ensuring proper training, adhering to safety protocols, and upholding quality standards for all assigned tasks. Your versatility and dedication will play a crucial role in maintaining our reputation for excellence both in the field and within our manufacturing operations.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and a clean driving record.
• Proven expertise in mechanics, electronics, and mathematical principles, particularly algebra.
• Proficiency in interpreting and implementing schematics, drawings, and technical diagrams.
• Aptitude for recognizing and resolving product-specific problems efficiently.
• Capacity to remain composed and professional when handling demanding customers or tasks.
• Capability to acquire and uphold operator certifications for relevant machinery, tools, and procedures.
• Adaptability to thrive in diverse work environments, including elevated positions, outdoor settings, and various weather conditions (e.g., cold, heat, rain, snow, wind).
• Ability to travel to and from job sites, including overnight stays outside of the state and country.
• Ability to travel without notice to support immediate customer issues and needs.
• Medium work. Exerting up to 50 pounds of force occasionally and/or 25lbs. of force frequently or constantly lift, carry, push, pull or otherwise move objects that are 10lbs.
• Requires concentration, accuracy, and focused mental effort while multi-tasking in a team environment.
• Ability to wear standard personal protective equipment (PPE) required while on the shop floor or in other work area where mandated (i.e. steel-toed shoes, safety glasses, and/or other applicable PPE).

Nice To Haves

• Current US issued Passport preferred.
• Familiarity with OSHA and ISO principles preferred.
• Familiarity and formal training with First Aid and other health and safety training (provided).
• Ability to obtain and maintain job-specific training credentials for field work and work being conducted when not in the field (i.e. production-related work).

Responsibilities

• Installs, maintains, and/or repairs Cleaveland/Price products in the field.
• Routinely works near high-voltage electricity, exercising safety and extreme caution at all times.
• Operates power equipment and machinery when installing, maintaining and/or repairing products.
• Identifies efficient solutions to successfully troubleshoot unexpected problems in the field.
• Practices and ensures the highest standards of quality and safety.
• Quickly and accurately troubleshoots varying customer issues by phone or in person.
• Professionally communicates with customers, salespersons, engineers, linesmen, and all others.
• Provides timely and accurate updates to the customer and ensures the appropriate representatives of the company (i.e. FS Supervisor) are kept informed of work needs and progress.
• Prepares and submits professional, accurate and thorough trip and expense reports.
• Occasionally trains or oversees field contractors assisting with or learning installation to ensure work is being done safely, accurately and to industry and company standards.
• Ensures work practices are compliant with all OSHA and ISO standards.
• Follows all company and job-specific safety rules and regulations.
• Performs other related duties as assigned.

Benefits

• Company paid premiums for medical, dental and vision coverage
• 401k plan with company match (6% dollar for dollar match along with profit share deposit after one year of service)
• Company paid life insurance with the option of purchasing additional voluntary life
• Company paid short- and long-term disability and AD&D insurance
• Company paid Employee Assistance Program
• Company paid Lifelock coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED